You will notice some of the products in our online store are marked ‘VAT Exemption Available’. If you are eligible and you complete a VAT Exemption Declaration we will deduct the VAT from your order. An electronic version of this declaration is available here, and you can complete it online.
If you are buying goods for someone else, you may fill in this form on their behalf.
A person qualifies for VAT Exemption when they:
Have a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities; or
Have a condition which the medical profession treats as a chronic sickness, such as diabetes; or
Are terminally ill.
You must also be purchasing the goods for domestic or personal use.
You are not eligible for VAT relief:
If the goods are to be used for business purposes
If the goods are to be made available to a group of people, e.g. in a building used by a club or society
Where the items are intended for use in the care or treatment provided in the hospital or nursing home.
If you are not eligible for VAT please continue to place your order as normal.